Our goal is to make your purchase experience at Mt. Shasta Botanicals quick and easy.  If you have questions or suggestions on how we might serve you better, or make this a better site, please send email to info@mtshastabotanicals.com.  And thank you for being an Mt. Shasta Botanicals customer.

payment  |  shipping  |  returns  |  privacy  |  security

Payment

In keeping with our goal to make your experience at Mt. Shasta Botanicals quick and easy we accept the most popular credit cards, your personal check; or you can even fax or snail-mail your order if you have any security concerns.

Order on-line using the following credit cards:

• Visa

• MasterCard

• American Express

If you would prefer to fax your order, just complete your order on-line, then select fax instead.  Your order will then be ready to fax from your computer, or print and run through your fax machine.  Our fax number is (530) 938-1002.

We can also accept your check.  Again, you can complete your order on-line, then select By Postal Mail instead.  Or just print the order form off the screen.  Either way, just mail with your check to 104 Main Street, Weed, CA 96094.

Please Note:  While we normally ship upon receipt of your payment, we do reserve the right to hold shipment until your check has cleared.

Of course, we also welcome your phone orders.  We would appreciate if you could write down your order, maybe even use the shopping cart and print the order, before you call.  This will allow us to make the best use of your time and ours.  Our toll-free number (in the continental US) is 1-866-810-8350; otherwise please use (530) 938-1000.

Shipping

Shipping and handling charges are computed at $4.95 for the first item, and $2.00 for each additional item.

Due to additional mailing fees required for orders outside the Continental US additional fees may apply.  We will get your confirmation by email before charging you!

Orders typically ship within two business days, utilizing US Postal Service Priority Mail.  If for any reason shipment of your order will be delayed, we will notify you by email - so please make sure the email address you provide us is correct. 

Orders will not ship until credit card approval is obtained.  Incorrect credit card numbers, invalid credit cards numbers, etc. may cause delays in delivery of an order.

State sales tax of 7.25% will be added to the sales price for California residents.

Returns

If you are dissatisfied with any product you have purchased through Mt. Shasta Botanicals, you may return it for an exchange or refund within 30 days of purchase. 

Only damaged or incorrectly shipped items are eligible for a shipping refund, otherwise all shipping charges are nonrefundable.

When returning an item, please send email to returns@mtshastabotanicals.com to obtain a return authorization number.  List the item(s) you are returning and the reason for the return.  Include the return authorization number with the returned item(s).  Upon receipt of the returned item(s) as outlined above, you will be shipped the exchange item or an electronic refund will be made to your credit card as you requested.  If a refund is made, you will be sent a confirmation of the transaction by e-mail.

Privacy

MtShastaBotanicals.com is committed to protecting the privacy of those who visit/use our site. 

We will not share or sell your personal information with anyone unless required by law.  We may add your email address to our customer-only notification list, but every email we send to you using that list will have removal instructions prominently displayed at the bottom of the message.

Security

Mt. Shasta Botanical's shopping cart system (Americart) uses secure servers that utilize the industry standard Secure Socket Layer (SSL) encryption.  SSL is state of the industry technology that allows for a secure and safe purchase transaction. 

We also take appropriate steps to protect your personal information in our possession. Whenever you provide sensitive information (for example, a credit card number), we retrieve it from the shopping cart system using full SSL encryption, process it for payment, and then DELETE it off the shopping cart system as soon as possible. 

If you have any questions about security issues, please free to contact info@mtshastabotanicals.com.